Return Policy

At DiaChoice, we stand behind the quality of our supplement and are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a simple return policy to ensure your experience with DiaChoice is positive.

Eligibility for Returns

Timeframe: You have 30 days from the date of purchase to return your DiaChoice supplement for a refund or exchange.
Proof of Purchase: A receipt or proof of purchase is required to process your return.

Return Process

Initiate a Return: To start the return process, please contact our customer service team at info@researchmedix.com. Provide your order number and the reason for the return.
Ship the Item: After receiving return approval, securely package the item and send it to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval of your refund.
Refunds: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.

Exchanges

If you need to exchange DiaChoice for the same product due to damage or defect, please contact us at info@researchmedix.com. We will provide instructions on how to proceed with the exchange.

Late or Missing Refunds

If you haven’t received a refund after the expected timeframe, please:

Check your bank account or credit card statement again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@researchmedix.com.

Return Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to an error on our part.

If you have any questions about our return policy or need assistance with a return, please contact us at info@researchmedix.com. We are here to ensure your satisfaction with DiaChoice.